Operations and Maintenance
We provide ongoing support including site updates after launch, security measures, and performance improvements. Rather than "build and forget," we position ourselves as your partner in growing your site alongside your business, offering reliable operational support.
We meet requests such as
these
I want to delegate site updates
I'm concerned about security and want countermeasures
I don't understand how to update WordPress
I want to improve site display speed
I want improvement suggestions based on access analytics
I want a contact point for quick consultation when problems arise
I want regular backups taken
I want support when site issues occur
Services provided by R-LABS
Operations and Maintenance
Content Update Management
We handle routine updates including text, images, and page additions/modifications. Solve worries like "I want to update but don't have time" or "I don't understand how to do it." You can focus on your core business.
Security Measures
We handle WordPress core, plugin and theme updates, SSL certificate management, and vulnerability response. We protect your site from cyber attacks and information leaks, realizing safe operations.
Access Analytics & Improvement Proposals
We conduct access analysis using Google Analytics and provide data-driven improvement proposals. We analyze which pages are viewed and where visitors drop off, proposing improvement measures that lead to results.
Emergency Response & Support
We provide emergency response to site display issues and errors. Even in case of trouble, we respond quickly to minimize business impact. We also have phone and email support channels available.
Support Plans
We offer three plans tailored to your needs and operational scale.
- WordPress core updates
- Plugin updates
- Regular backups (1x monthly)
- SSL certificate management
- Email support
- Content update work
- Access analytics report
- Phone support
- WordPress core updates
- Plugin updates
- Regular backups (1x weekly)
- SSL certificate management
- Email support
- Content update work (up to 3 hours/month)
- Access analytics report (1x monthly)
- Phone support
- WordPress core updates
- Plugin updates
- Regular backups (daily)
- SSL certificate management
- Email and phone support
- Content update work (up to 5 hours per month)
- Access analytics report (1x monthly)
- Improvement proposals and consulting
- ※Displayed prices are exclusive of tax.
- ※Minimum contract period is 6 months.
- ※Overage for update work will be quoted separately.
- ※Server and domain fees are not included.
- ※For large-scale sites or special requirements, a separate quote will be provided.
Proposal and execution domains
Content Updates
- Text and image replacement
- New page addition
- News and blog post management
- Banner placement and replacement
- Form field modification
- PDF file updates
Security Measures
- WordPress core updates
- Plugin and theme updates
- SSL certificate management
- Vulnerability assessment and remediation
- Unauthorized access prevention
- Spam prevention
Maintenance and backup
- Regular backups
- Server monitoring
- Uptime monitoring (site availability verification)
- Incident recovery response
- Domain and server renewal management
Analysis and improvement
- Google Analytics setup and analysis
- Search Console management
- Access report generation
- Improvement proposals
- Display speed optimization
- SEO internal measures
Support process
Consultation and current status assessment
We will consult on your current site status, operational structure, and any concerns to propose the optimal plan for you.
Contract and initial setup
After plan selection, we will collect server information and establish a monitoring system and backup environment.
Operations commencement
Regular updates, backups, and monitoring begin. Update requests are accepted via email or phone.
Monthly report
With this plan, we send access reports monthly and report on your site's status and improvement opportunities.
Continuous Improvement
We provide data-driven improvement proposals to enhance your site's value. We also flexibly accommodate plan changes.
Spot Support
We also offer spot support for those who prefer to request work only when needed, rather than a monthly plan.
- ※Displayed prices are exclusive of tax.
- ※Pricing varies depending on work content and volume. We will provide an estimate in advance.
- ※Emergency response may incur additional rush charges if requested outside business hours.
- ※A monthly plan is more economical if you request our services regularly.